How To Make Your Users Hate You

Rule #1. Don’t frustrate your readers. Rule #2. Don’t make your users mad. Rule #3. Make sure stuff works. Or you can do what two extremely big sites did today that frustrated and angered its users. Scenario #1: A huge travel site, which shall remain nameless, had a problem with its payment form. Every time I filled out the form, it errored out saying that I had failed to supply the... read more