How To Make Your Users Hate You
Rule #1. Don’t frustrate your readers.
Rule #2. Don’t make your users mad.
Rule #3. Make sure stuff works.
Or you can do what two extremely big sites did today that frustrated and angered its users.
Scenario #1: A huge travel site, which shall remain nameless, had a problem with its payment form. Every [...]
Posted on November 2nd, 2007 by DazzlinDonna
Filed under: Usability | 4 Comments »
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