Rule #1. Don’t frustrate your readers.
Rule #2. Don’t make your users mad.
Rule #3. Make sure stuff works.

Or you can do what two extremely big sites did today that frustrated and angered its users.

Scenario #1: A huge travel site, which shall remain nameless, had a problem with its payment form. Every time I filled out the form, it errored out saying that I had failed to supply the 3-digit security code found on the back of my credit card. However, there was no place on the form to actually type that in. After many failed attempts, a different browser showed the form field - but only if you typed into that field before any other field. If you attempted… Continue reading

Posted on November 2nd, 2007 by DazzlinDonna
Filed under: Usability | 4 Comments »